WHITE PAPER:
Recognizing that successful IT innovation requires deep involvement with the business overall, CIOs increasingly help set business strategy, use IT to enable business flexibility, and help corporations meet enterprise-wide goals. Learn what this means to IT managers, operations managers, development managers, strategy and architecture leaders.
WHITE PAPER:
This white paper discusses the inherent challenges of dealing with "big data": overwhelming information that seems to come from everywhere and everything. Continue reading to discover strategies for overcoming these challenges by processing "big data" and providing impressive, real-time decision making.
WHITE PAPER:
Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
WHITE PAPER:
Using the information contained within an EA, stakeholders can identify innovation initiatives – freeing funds through optimization initiatives, or developing new opportunities. This white paper provides an overview of EA and highlights how an actionable EA approach from IBM can maximize organizational agility, and more.
WEBCAST:
Giving presentations to business stakeholders is often a struggle for IT executives because they don’t know how to speak business executives “language”. Attend this live webcast on June 20th to learn what business-minded individuals need in a presentation and practical tips for how to make your presentations more compelling.
Posted: 05 Jun 2012 | Premiered: Jun 20, 2012, 01:00 EDT (05:00 GMT)
EGUIDE:
This e-guide from SearchCIO.com highlights the baseline requirements that must be met by business software in order to deliver the higher-level services and information that help businesses thrive.
TRIAL SOFTWARE:
Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
